Analyze suspicious activity for Tangerine as a Fraud Detection Analyst, using critical thinking and decision-making in a hybrid, headset-based environment.
As part of Tangerine’s Fraud Operations Team in Canada, you will investigate activity across products and assess fraud-tool alerts. You will analyze accounts and transactions, contact customers, and help minimize financial loss. The work supports fraud strategy, governing regulations, internal policies, and procedures. Strong communication and problem-resolution skills are central to customer interactions.
Key Responsibilities: Investigate suspicious activity across Tangerine products
Assess alerts generated by fraud detection tools
Analyze transactions and determine appropriate account actions




Contact customers to validate activity and resolve concerns
Identify emerging trends and potential compromise points
Requirements: High school diploma or equivalent
Customer service experience, preferably in financial services
Solid analytical, critical-thinking, and decision-making skills
Effective verbal, written, and interpersonal communication
Availability for non-standard hours, including weekends and holidays
Apply your fraud investigation, customer communication, and risk-recognition skills to protect Tangerine customers and reduce financial loss.

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📌 Fraud Operations Detection Analyst (Ontario)
🏢 Tangerine-04ff376
📍 Ontario