Manage online orders and vendor issues as an eCommerce Operations Analyst supporting a growing Canadian retail eCommerce team through Aquent.
This one-year contract suits an early-career professional with eCommerce operations experience. You will investigate order discrepancies, coordinate with vendors and internal partners, and maintain accurate operational records. Excel, reports, and careful follow-through are central to resolving daily exceptions.
Key Responsibilities: Manage operational inbox requests from vendors, stores, and customer service
Investigate shipment delays, cancellations, discrepancies, and inventory issues
Coordinate information and timely updates with operational partners
Review reports, dashboards, and trackers for outstanding orders




Maintain case notes, records, and Excel trackers accurately
Requirements: One to three years in eCommerce operations or related work
Experience managing multiple requests, cases, orders, or tasks
Solid written communication with internal and external partners
Practical problem-solving and issue-resolution abilities
Excel, spreadsheet, reporting, or operational tracking experience
Apply your organization, written communication, Excel, and problem-solving skills to online order operations and vendor support.

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📌 eCommerce Operations Analyst (Ontario)
🏢 Aquent (United States)
📍 Ontario