Support client service administration and exam operations at Fitch Learning’s Toronto office through a hybrid schedule with three office days weekly. Manage escalations, candidate records, and operational follow-up across multiple workstreams.

As an Operations Coordinator, you will work with an experienced Manager on client service administration, designation activity, exam operations, vendor coordination, and process support. The position suits professionals with experience in operations coordination, education administration, regulatory program delivery, or high-volume administration. Strong systems skills and professional French and English communication are required.

Key Responsibilities:

- Manage candidate responses and escalations for courses and license exams
- Process designation applications, renewals, audits, refunds, and record updates
- Coordinate exam delivery, support,



and enquiries with vendors
- Maintain documentation, tracking, invoices, and operational follow-up
- Identify process gaps and opportunities for automation and self-service

Requirements:

- Experience in operations coordination or high-volume administrative environments
- Comfort managing escalated complaints and complex case rules
- Strong Salesforce, Zendesk, SharePoint, Microsoft Office, or similar skills
- Skilled bilingual communication in French and English
- Experience with licensure exams or regulatory environments is advantageous

Apply client service, exam administration, vendor coordination, and process improvement skills with Fitch Learning in Toronto.

📌 Operations Coordinator Client Services (Toronto)
🏢 Hearst
📍 Toronto