Support People Corporation users in office in Laval with bilingual Tier 1 and Tier 2 troubleshooting across hardware, software, and networks. Communicate fluently in English and French while resolving workplace technology issues.
As a Bilingual IT Support Analyst, you will provide professional assistance directly at users’ workspaces. The role covers Windows, macOS, Microsoft 365, Active Directory, PC imaging, and enterprise applications. You will support the local IT infrastructure team through structured ITSM and SLA-based service.
Key Responsibilities: Deliver face-to-face Tier 1 and Tier 2 technical resolution
Install, configure, test, and maintain workplace devices
Resolve operating system, application, and access issues
Track, escalate, and close requests using ITSM systems




Assist with Wi-Fi, routing, Active Directory, and authentication
Requirements: Native or near-native written and verbal English and French
One to three years of hands-on technical support experience
Knowledge of Windows 10/11 and macOS environments
Understanding of Microsoft 365, Active Directory, and PC imaging
Calm, helpful communication during critical systems downtime
Apply your bilingual communication and technical troubleshooting skills to support People Corporation employees directly in Laval’s workplace environment.

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📌 Bilingual On-Site IT Support Analyst (Quebec City)
🏢 People
📍 Quebec City