Collections Specialist
Toronto | Reporting to: Country Lead

About Elect Capital
Elect Capital is changing how SMEs access funding. We provide fast, flexible working capital loans, business loans, and merchant cash advances — no red tape, no slow decisions. Live across the UK, Australia, Canada, and the US, and scaling fast, we give SMEs the speed and flexibility traditional lenders can’t.

Our Mission
We exist to give SMEs the capital and confidence to grow — fast, fair, and friction-free. Every ambitious business deserves a real shot at growth, not months of paperwork. We’ve built lending for speed, without cutting corners on fairness. When SMEs win, we win.

The Role
You’ll own the collections lifecycle on our small-business lending portfolio, from the first missed payment through to legal escalation. You’ll work directly with business owners and guarantors to get accounts back on track and manage the agencies, legal counsel and payment processors who support recovery. Collections is a core function here, so your work hits cash collected directly.

Key Responsibilities

Manage commercial accounts from early arrears through late-stage recovery, maximizing cash collected

Negotiate repayment plans and settlements with business owners and guarantors, within your delegated authority

Use portfolio data and repayment trends to prioritize your caseload and flag emerging risk

Work with payment processors to investigate failed payments and resolve processing issues

Manage external collection agencies and legal partners: track performance, keep handoffs clean and follow up

Research distressed or unresponsive merchants (account reviews, business research,



permitted tracing tools) to find recovery options

Prepare account histories and evidence for demand letters, settlements and legal proceedings

Keep accurate case notes and report on arrears, collections, settlements and recoveries

What We’re Looking For

5+ years in collections or commercial debt recovery, including hands‑on work on complex, late-stage accounts and a track record of collecting balances over $30K

Proven success negotiating repayments and settlements, including disputes, with business owners or guarantors

Experience working with third‑party agencies, legal counsel, vendors or payment processors

Strong analytical skills: you can read portfolio reports and use them to decide where to focus

Clear written and verbal communication, valuable judgment, and tight documentation habits

Confidence managing a changing caseload independently while following applicable Canadian collections requirements

Bonus

Merchant cash advance (MCA), revenue‑based financing or other small‑business credit experience

Personal credit collections experience on larger balances (e.g. auto)

French language skills

Experience preparing legal recovery packages or using collections reporting tools

Our Offer

Salary range: $50,000 – $70,000 CAD + bonus

Health & dental with Manulife (Bronze plan)

Life insurance with Allianz

Virtual health with Dialogue (Premium)

Retirement savings via Wealthsimple Group RRSP

Luxury offices in downtown financial core – First Canadian Place

Barista onsite all day for all your coffee needs

Rooftop loft community space & outdoor space to decompress

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📌 Collections Specialist (Toronto) (Ontario)
🏢 Elect Capital
📍 Ontario