Subway Supervisor - Full Time - TRU

Job Description

The Subway Hourly Supervisor is responsible for overseeing the daily operationsof the Subway location at Thompson Rivers University, ensuring exceptionalcustomer service, consistent food quality, food safety compliance, and efficientoperational performance.

Working under the direction of the Food Service Director, the Hourly Supervisorprovides hands-on leadership, supervises employees, coordinates dailyactivities, makes schedules, manges costs for food and labor, and supports thesuccessful operation of the location. This position carries significantday-to-day operational responsibility and requires an experienced Subwayprofessional who can lead the team, maintain brand standards, and ensureoperational priorities are consistently achieved.

The successful candidate must have previous Subway experience at the supervisorlevel or higher, strong leadership capabilities, and the ability to workfull-time in a fast-paced campus food service workplace.

Job Responsibilities

1. Daily Operations & Hands-On Service

Oversee daily restaurant operations, including opening and closing procedures,shift coordination, and workflow.

Work alongside employees as a Sandwich Artist, preparing food, servingcustomers, operating the POS, and supporting service during peak periods.

Ensure product quality, portion control, presentation, and Subway brandstandards are consistently maintained.

Monitor service speed, order accuracy, cleanliness, and overall operationalefficiency.

2. Team Leadership & Supervision

Provide hands-on leadership, direction, and support to hourly employees.Assign duties, coordinate breaks, monitor productivity, and ensure adequateshift coverage.





Assist with employee onboarding, training, coaching, and development.

Promote a positive, accountable, and collaborative work environment.

Communicate staffing, attendance, and performance concerns to the Food ServiceDirector.

3. Customer Service

Lead by example in delivering friendly, skilled, and efficient customerservice.

Address customer questions, concerns, and complaints promptly.

Build positive relationships with students, university employees, and campusvisitors.

4. Food Safety, Inventory & Cost Control

Ensure compliance with food safety regulations, sanitation requirements, andSubway operating procedures.

Monitor food temperatures, storage, product rotation, labelling, freshness, andcleaning standards.

Inventory ordering, receiving, stock management, inventory counts and wastetracking.

Monitor portion control and minimize food waste and unnecessary costs.

Maintain required food safety, cleaning, and operational records.

5. Administration & Communication

Oversee daily cash handling, POS procedures, and cash reconciliation.

Complete required operational checklists, reports, and documentation.

Scheduling and shift coverage coordination.

Monitor daily performance and identify opportunities to improve service,productivity, and operational results.

Communicate operational updates, concerns,



and recommendations to the FoodService Director.

Support audits, inspections, and implementation of corrective actions.

Qualifications

Required:

- Previous Subway experience in a Supervisor, Assistant Manager or equivalent leadership position.
- Demonstrated experience supervising employees and coordinating daily restaurant operations.
- Strong knowledge of Subway food preparation, operating procedures, productstandards, and customer service expectations.
- Current food safety certification, or the ability to obtain certification asrequired.
- Strong communication, organization, problem-solving, and time-management skills.
- Ability to work independently, make sound day-to-day operational decisions, andrecognize when issues require escalation.
- Availability and commitment to work full-time hours, including shifts alignedwith campus operating requirements.
- Experience with inventory management, food cost control, cash reconciliation,scheduling, and operational reporting.
- Experience training and coaching employees.
- Experience working in a high-volume quick-service restaurant or institutionalfood service environment.

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employmentopportunity and be free to participate in all aspects of the company. We do notdiscriminate on the basis of race, color, religion, national origin, age, sex,gender, pregnancy, disability, sexual orientation, gender identity, geneticinform

📌 Hourly Supervisor- Subway TRU (Canada)
🏢 Aramark Canada
📍 Canada