Competitive compensation ($68,000 to $78,000) plus a performance bonus, a comprehensive health benefits package, a retirement savings plan, and a company vehicle
Apply by October 30, 2026
About Hallmark Hallmark Housekeeping Services Inc. is Canada’s premium janitorial partner, and an industry leader in sustainable and cutting-edge solutions. Our focus is to serve our customers by providing a consistent and superior service in an economical, safe, and environmentally responsible manner. Since our inception in 1977, we have remained focused on being an employer of choice, by fostering an engaging organizational culture, and prioritizing the well‑being of all members of our team.
Position Summary Hallmark is seeking an experienced and highly organized Assistant Operations Manager to support the Operations Manager in the day-to-day delivery of janitorial services across a portfolio of commercial sites in Metro Vancouver. This is a hands-on role suited to a candidate who has led janitorial teams, understands cleaning systems, products, and equipment, and can hold a multi-site portfolio to a consistent standard of quality. The successful candidate will work primarily on an afternoon and evening schedule and will participate in a rotating after-hours on-call schedule.
The responsibilities of this position include:
Manage afternoon and evening janitorial operations across an assigned portfolio of contract locations, holding every site to Hallmark’s quality standards
Conduct scheduled and unscheduled quality assurance inspections, document deficiencies, and confirm corrective action is completed
Support site managers and supervisors with day-to-day direction, coaching, and performance follow-up
Monitor labour hours, supply usage, and site costs against approved operating budgets, and report variances to the Operations Manager
Review and submit bi-weekly payroll for assigned sites, and resolve timekeeping discrepancies
Coordinate monthly supply purchasing, receiving, and invoice reconciliation
Transport and deliver equipment, supplies,



and materials between sites as required
Act as a day-to-day point of contact for client representatives, responding to service requests and escalating issues appropriately
Support recruitment, onboarding, and training of site staff, including WHMIS and job-specific safety orientation
Enforce compliance with health and safety legislation, Hallmark policies, and client site rules, and support incident reporting and investigation
Respond to after-hours emergencies and service failures on a rotating on-call basis
Assist with the mobilization of new sites and with periodic project work such as floor care, carpet extraction, and window cleaning
Qualifications In addition to having considerable experience working in the janitorial or facilities services industry, the ideal candidate should possess the following qualifications and skills:
Three or more years of supervisory or management experience in commercial janitorial, facilities, or building services operations
Working knowledge of commercial cleaning procedures, techniques, products, and equipment, including floor and carpet care
Demonstrated ability to lead frontline teams, including scheduling, coaching, and performance management
Solid verbal and written communication skills in English; additional languages are an asset
Proficiency in Microsoft Office, particularly Outlook, Excel, and Word, and the ability to learn operational software quickly
Proven client service and interpersonal skills, with sound judgment in resolving service issues
Ability to manage competing priorities across multiple sites in a demanding, fast-paced environment
Working knowledge of the Workers Compensation Act, Occupational Health and Safety Regulation, and WHMIS; Joint Occupational Health and Safety Committee experience is an asset
Valid British Columbia Class 5 driver’s licence and a clean driving record
Availability to work afternoon and evening shifts and to participate in a rotating after-hours on-call schedule
Willingness to complete a criminal record check and any client-mandated site clearance

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📌 Assistant Operations Manager (British Columbia)
🏢 Hallmark Housekeeping Services
📍 British Columbia