Shape customer experiences at VEG through empathetic service, accurate communication, and urgent support in veterinary emergency medicine. You will work directly with people and pets.

As a Customer Experience Coordinator, you will define service before, during, and after each VEG visit. The role requires two or more years of customer service experience, advanced computer and practice management software knowledge, and robust communication. You will coordinate calls, emails, texts, payments, follow-up, and customer needs while supporting seamless care.

Key Responsibilities:

- Greet customers warmly in person, by phone, or online
- Route urgent medical calls quickly to doctors
- Record customer communications and details accurately




- Resolve concerns empathetically and anticipate potential issues
- Update nursing teams and doctors on customer needs

Requirements:

- Two or more years of customer service experience
- Advanced computer and practice management software knowledge
- Strong communication, organization, and attention to detail
- Ability to multitask in high stakes environments
- Availability for rotating nights, weekends, and holidays

Bring empathetic communication, organization, and customer service expertise to support people, pets, and emergency care at VEG.

📌 Veterinary Emergency Customer Experience Coordinator (Toronto)
🏢 veterinaryemergencygroupst
📍 Toronto