Coordinate luxury retail operations for Fendi by managing product requests, stock movement, shipping preparation, and client order accuracy. Support sales across channels.
As an Omni Stockist, you will partner with store management, selling teams, leadership, and warehouse contacts. Your work covers deliveries, returns, consignments, charge sends, and multiple delivery options. You will help maintain service level standards while reducing fulfillment errors.
Key Responsibilities: Rebalance request transfers and review pending orders
Pull deliveries and deliver packages to shipping
Manage return accuracy and open client case resolution
Coordinate ship-to-home, pickup, and white glove services
Participate in loss prevention procedures
Requirements: Minimum two to four years professional retail experience
Customer experience background; luxury experience preferred
Robust results orientation and collaborative communication skills
Proficiency with Excel, Word, PowerPoint, and Microsoft Office
Physical labor ability and flexible nights, weekends, holidays
Apply operational precision, stock control, and customer experience skills while supporting Fendi’s luxury retail fulfillment standards.