Drive TUMI sales goals through exceptional client experience, strong communication, and luxury retail service while supporting store leadership.
The Associate Manager builds lasting client relationships and delivers service aligned with TUMI’s travel, fashion, and lifestyle brand. This position emphasizes sales metrics, client data capture, coaching, feedback, and visual execution. Candidates should bring proven retail performance and a team-oriented approach.
Key Responsibilities: Drive conversion, DPT, UPT, and client data capture
Deliver consistent, superior client experiences in-store
Use client books, thank-you cards, and event strategies
Support associate training, development, and quarterly goalsetting
Adapt communication and collaborate effectively across the team
Requirements: Demonstrated success achieving sales and KPI targets
Strong client experience and luxury market sales background
Openness to feedback, new ideas, and coaching
Ability to remain calm and deescalate situations
Ability to lift, push 30-pound boxes, and use ladders
Use luxury retail expertise, sales discipline, and client relationship skills to strengthen TUMI’s store performance and service.

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📌 Luxury Sales and Client Experience Manager (British Columbia)
🏢 Samsonite International
📍 British Columbia