Lead inbound call centre operations in Winnipeg with solid supervision, real-time guidance, and customer service oversight for Perimeter Aviation.
Reporting to the Winnipeg Base Manager, this supervisor directs representatives and leads while supporting reservations, disruptions, and service recovery. The position monitors performance, reinforces handling standards, and ensures compliance with established policies and operational requirements. It also supports frontline teams through timely escalation and operational coordination.
Key Responsibilities: Supervise agents handling inbound calls and reservations inbox workloads
Monitor queues, volumes, workloads, and service continuity
Guide escalations involving reservations, disruptions, and complex inquiries
Coordinate staffing, breaks, holidays,



and training coverage
Conduct audits, coaching, feedback, and improvement plans
Requirements: High school diploma or General Education Degree equivalent
Minimum one year supervisory and customer service experience preferred
Microsoft Office Suite experience, including Outlook, Excel, and Word
Ability to obtain applicable transportation security clearances
Strong leadership, communication, judgment, and problem-solving skills
Use operational leadership, customer service judgment, and performance coaching to support Perimeter Aviation’s call centre team.

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📌 Call Centre Operations Supervisor (Manitoba)
🏢 Perimeter Aviation
📍 Manitoba