French-English Disability Claims Specialists manage confidential disability claims and leave files with compassion, professionalism, integrity, and precise documentation. Telephone and email service are central.
At Cowan Insurance Group, this specialist supports plan members, clients, and internal departments regarding disability and leave products. Responsibilities include applying Employment Standards Act requirements, assessing eligibility, maintaining records, and communicating decisions. The position reports to the Supervisor, Absence and Administrative Support, Wellness & Disability.
Key Responsibilities: Manage sensitive disability claims and leave files
Assess requests against applicable ESA eligibility requirements
Identify missing documentation, clarification, or escalation needs




Document communications, decisions, and file actions
Transmit decisions and communications to clients and payroll
Requirements: English and French fluency in speaking and writing
Knowledge of claim management and record retention
Understanding of benefit administration relationships
Ability to manage competing priorities under pressure
Sensitive, tactful, and qualified communication skills
Bring bilingual claims support, legislative judgment, and confidential file management to Cowan Insurance Group’s leave services.

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📌 French English Disability Claims Specialist (Ontario)
🏢 Cowan Insurance Group
📍 Ontario