Lead front desk service at Elk + Avenue Hotel in Banff, using guest relations and team leadership to support daily operations.
As Front Desk Supervisor, you will welcome guests, monitor check-ins and groups, and provide concierge service. You will coordinate with Housekeeping, Maintenance, and Food and Beverage departments. The position also includes administrative accuracy, guest activity sales, complaint resolution, emergency preparedness, and Front Office training.
Key Responsibilities: Monitor check-ins and groups while supporting hotel guests
Coordinate guest activities, sales, handling, and charging
Resolve complaints and take corrective action
Communicate with Housekeeping, Maintenance, and Food and Beverage
Maintain training programs and emergency preparedness
Requirements: Two to five years’ experience in a major hotel
One year of supervisory experience
Robust verbal and written communication skills
Basic computer and computational ability
Knowledge of hotel accounting programs such as Room Master
Bring hotel supervision, guest service, and operational coordination skills to Elk + Avenue Hotel in Banff.

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📌 Hotel Front Desk Supervisor Banff (Alberta)
🏢 Pursuit
📍 Alberta