Lead hotel guest services through robust hospitality and quick problem-solving. This supervisory role coordinates reception, reservations, night audit, and concierge operations.
The Guest Service Supervisor ensures smooth service across key hotel operations. You will support team members, coordinate with departments, and maintain service excellence during regular and unexpected situations. Your work helps deliver personalized stays for regular guests and VIPs.
Key Responsibilities: Plan personalized arrivals for regular guests and VIPs
Support team members and their professional development
Maintain service areas and health, safety, hygiene standards
Coordinate customer service activities and inventory during busy periods
Manage complaints, emergencies,



crises, and service excellence deployment
Requirements: Minimum two years’ hotel management or supervisory experience
Hotel Management diploma considered an asset
Ability to inspire, motivate, and mobilize teams
Empathy for guests’ feelings, concerns, and difficult situations
Strong computer knowledge; OPERA PMS experience considered an asset
Use hospitality leadership, responsiveness, and complaint management skills to guide hotel guest services and personalized arrivals.

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📌 Hotel Guest Services Supervisor (Manitoba)
🏢 Germain Hotels group
📍 Manitoba