Enterprise account management and project leadership define this Richmond Hill role at Octacom. Work onsite Monday to Friday, with one remote day possible after probation.
As Account Manager, Client Services, you will own strategic enterprise relationships from onboarding through renewal. You will manage implementations, escalations, business reviews, pricing updates, and service changes. The role also coordinates Production and IT teams to deliver client commitments.
Key Responsibilities: Own enterprise accounts as primary client contact
Lead escalations and identify relationship risks proactively
Manage onboarding, implementations, and change requests
Coordinate Production and IT delivery teams
Track commitments, renewals, pricing, and performance
Requirements: Bachelor’s degree in Business, Communications, or related field
Five-plus years in client-facing account management
Two-plus years managing enterprise accounts
Solid project management and communication skills
Microsoft Office Suite proficiency
Bring enterprise account leadership, project management, and client communication expertise to Octacom’s document and data management services.

#J-18808-Ljbffr

📌 Enterprise Account Manager Client Services (Ontario)
🏢 Octacom
📍 Ontario