Apply market conduct expertise at FSRA while managing consumer complaints, regulatory inquiries, and compliance issues affecting financial services. This is an onsite position.

As a Compliance Officer, you will manage cases involving misconduct allegations and business practices of financial institutions and intermediaries. Your work covers complaint assessment, conduct analysis, policy interpretation, research, and stakeholder communication. You will support consumer protection across FSRA-regulated sectors.

Key Responsibilities:

- Intake consumer complaints and telephone or email inquiries
- Assess, prioritize, and manage varied complaint caseloads
- Prepare case reports and issue compliance letters
- Monitor industry conduct for unfair business practices




- Provide technical compliance advice and facilitate resolutions

Requirements:

- Knowledge of a relevant regulated financial services sector
- Understanding of compliance standards for insurance or lending
- Policy and legislation interpretation experience
- Research, analytical, mediation, and conflict management skills
- Solid written communication and software application skills

Bring regulatory analysis, complaint resolution, and stakeholder communication skills to FSRA’s Market Conduct team protecting consumers.

📌 Market Conduct Compliance Officer (Canada)
🏢 Financial Services Regulatory Authority of Ontario
📍 Canada