Monitor Interac’s real-time payments technology onsite while applying incident triage and infrastructure health expertise across 24x7 operations.

As Technical Support Coordinator, you will support the Interac Real Time Payments Command Centre. Your work includes event monitoring, outage response, technical recovery, and escalation. You will also document resolutions and maintain operational knowledge.

Key Responsibilities:

- Monitor application and infrastructure health for potential issues
- Respond to incidents and outages promptly
- Perform initial triage and impact assessments
- Escalate events to Level 2 Support teams
- Document incidents, troubleshooting, and technical recoveries

Requirements:

- Degree, diploma, or equivalent technology operations experience
- Two to three years in 24x7 technology operations
- Proficiency with event management and network monitoring tools
- Familiarity with ServiceNow, Jira, Splunk, PagerDuty, or Dynatrace
- Availability for onsite 12-hour rotating shifts

Bring analytical problem-solving, incident coordination, and monitoring expertise to Interac’s critical real-time payments operations.

📌 Technical Operations Support Coordinator (Toronto)
🏢 Interac
📍 Toronto