Job Description
T CHES ET

RESPONSABILITÉS:
Assurer le soutien de logiciel par téléphone et courriel pour notre gamme de logiciels d’impôtsAppliquer les directives et procédures de l’entreprise pour résoudre les problèmes rencontrés habituellement par les clientsEnregistrer les requêtes des clientsParticiper au contrôle de qualité de nos logicielsIdentifier et enregistrer les problèmes récurrents rencontrés par les clientsFaire preuve d’écoute afin de prévenir d’éventuels échanges tendus avec la clientèleLe travail se fait à 100% à partir de votre domicileKey

Responsibilities:
QUALIFICATIONS REQUISES:Bilinguisme (Français et Anglais) est un atout, notre clientèle étant en partie hors-QuébecDisponibilité à effectuer des heures supplémentairesDisponibilité à travailler les fins de semaine en saison d’impôtsÊtre polyvalentSavoir travailler en équipe,Grandes capacités d’organisation et de gestion des prioritésFaire preuve d’efficacité même sous pressionExcellentes capacités à communiquer tant à l'oral qu'à l'écritProposer des solutions innovantes pour résoudre les problèmesAvoir le désir d’apprendre de nouveaux produits en fonction des besoins de la clientèleEXIGENCES:Minimum de 1 an d’expérience pertinente dans le domaine du service à la clientèleBaccalauréat ou expérience équivalenteATOUTS:Diplôme universitaire en fiscalité ou autre domaine pertinent (comptabilité, finance, gestion, administration)Bonne connaissance du cycle comptable et/ou expérience dans un bureau comptableDiplôme des cours d’impôt de H&R; BlockIntérêt pour les impôts ou la fiscalitéConnaissance en matière d’impôts sur le revenu des sociétés (T2/CO-17) et/ou fiducie (T3/TP-646)-DUTIES AND

RESPONSIBILITIES:




Provide support to clients by telephone and email for our various tax softwareApply company policy and procedures to resolve customer issuesLog requests from clients with respect to the issues they encounterParticipate in software quality control testingIdentify and log issues reported by clientsApply active listening skills to diffuse a potentially tense customer interactionWork will be performed 100% from homeRequired

Qualifications:
EDUCATION AND/OR

EXPERIENCE:
Minimum of 1 year of relevant work experience in customer serviceBachelor’s Degree or equivalent experienceASSETS:University degree in taxation or related field (accounting, finance, administration)H&R; Block tax course graduateGood knowledge of the accounting cycle and/or experience in an accounting officeInterest for taxationPreferred

Qualifications:
Bilingualism (French and English) is an assetDemonstrated ability to work collaboratively and cross-functionallyStrong time management skills and ability to manage multiple prioritiesAbility to perform well under pressureGood communication (verbal & written)Strong problem-solving abilitiesAbility to generate innovative approaches and solutions to problemsTeam player with a flexible attitude and approachWillingness to learn additional products and services as needed to meet client demands#LI-D2EWhat’s in it For You?Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and skilled responsibilities, whether caring for family, giving back to the community,



or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive

Benefits:

We offer
comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute.

We offer
employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us
Thomson Reuter

📌 Agent au soutien/Support Agent (Toronto)
🏢 Thomson Reuters
📍 Toronto