Lead MacEwan University’s Residence front desk in Edmonton with scheduling, customer service, and staff coordination across a 24/7 operation. This full-time replacement term runs six months.
Reporting to the Supervisor, Front Desk and Guest Services, you will coordinate daily front desk operations. The role supports residents, guests, and the campus community through coaching, training, schedules, and recruitment assistance. Strong organization, communication, and problem-solving skills are essential.
Key Responsibilities: Coordinate daily Residence front desk operations
Prepare schedules and arrange necessary shift coverage
Coach casual student staff on procedures
Investigate pending tasks, events, and work orders
Liaise with Facilities,



contractors, and office visitors
Requirements: Post-secondary diploma in a related field
At least two years of progressive customer service experience
Robust leadership, organizational, and time management skills
Excellent communication, listening, and problem-solving skills
Microsoft Office proficiency, including Word, Excel, and Teams
Use leadership, scheduling, and customer service expertise to support consistent Residence front desk operations at MacEwan University.

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📌 Residence Front Desk Lead (Alberta)
🏢 MacEwan University
📍 Alberta