Customer onboarding and SaaS expertise define this Jobber role, supporting home service businesses through structured activation. The schedule includes weekday shifts and one weekend day every four weeks.
Reporting to a Manager, Customer Onboarding, you will manage a portfolio from kickoff through the first 90 days. You will guide milestones, explain Jobber features, workflows, and integrations, and recommend tailored solutions. Collaboration with Sales, Customer Success, and R&D; supports continuous onboarding improvement.
Key Responsibilities: Guide recent customers through onboarding milestones and timelines
Explain features, workflows, and effective Jobber usage
Listen actively and deliver empathetic customer solutions




Use AI-assisted workflows for preparation and follow-ups
Optimize onboarding tooling, processes, and workflows
Requirements: Customer service experience in high-touch environments
Experience onboarding customers to complex products
Comfort with playbooks, milestones, systems, and metrics
Experience using modern CRM and scheduling tools
Hands-on comfort using AI tools daily
Support Jobber customers with onboarding expertise, product guidance, relationship building, and adaptable SaaS service.

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📌 Customer Onboarding Specialist SaaS (Alberta)
🏢 Jobber
📍 Alberta