Why Work for Riverside Cemetery, Forest Lawn Mausoleum, Westminster Cemetery, and Park Lawn Cemetery ?

Service

- At every level, our dedicated team members display a strong work ethic and commitment to our core values, respect for the family, the profession, and the individual.
- Work with leading experts in the funeral and cemetery profession.
- Retirement Plan options available forFull-Time employees along with a Company Match.
- Variety of Vacation, Personal Days and Sick Days based on your role emphasizing the importance of physical and emotional replenishment for our team.
- Employee Discounts on services, merchandise, and property to help our team members in their time of need.

Culture

- We value honesty, courage, integrity, ethical behavior and the development of personal growth.
- We are rooted in the communities to provide a personal touch to every family we serve.
- We believe in the value of funeral and cemetery service, drawing on decades of experience to create the best experience for our families.

Position Status

- This is a newly created position to support the continued growth of the organization.

Compensation

- Eligibility for base pay of $50,000 annually, commensurate with experience and skillset.

Summary/Objective

This role serves as the primary administrative support professional for the business and is often the first point of contact for families, visitors, vendors, and community members. The Office Coordinator offers compassionate customer service while coordinating a variety of administrative functions that support daily business operations.

Essential Functions





- Tracks and orders office supplies while maintaining appropriate inventory levels.
- Coordinates service schedules, meeting calendars, and room reservations as needed.
- Assists with payment processing and maintain accurate records of transactions.
- Supports accounts payable, invoicing, and other basic bookkeeping functions when required.
- Monitors office equipment and coordinates service or repairs as necessary.
- Ensures administrative processes are completed accurately and on time.
- Prepares, processes, and maintains client files, records, and documents with a high degree of accuracy.
- Enters and updates information in company systems and databases.
- Assists families with forms, paperwork, permits, and other administrative requirements as directed.
- Generates reports, correspondence, and documents as needed.
- Maintains electronic and physical filing systems.
- Supports managers and funeral home staff with administrative projects and operational tasks.
- Serves as the first point of contact for incoming calls, emails, and walk-in visitors.
- Greets families, guests, and vendors with professionalism, empathy, and respect.
- Answers questions, provide information, and direct inquiries to the appropriate team members.
- Schedules appointments and assist with meeting coordination.
- Receives and distributes incoming mail, deliveries,



and correspondence.
- Maintains a welcoming, organized, and professional reception area.
- Collaborates with funeral directors, cemetery staff, administrative personnel, and leadership to ensure smooth daily operations.
- Provides coverage for reception and other administrative functions as business needs dictate.
- Participates in special projects and process improvement initiatives.
- Perform other duties as assigned.
- Teamwork Orientation.
- Detail Orientation.
- Thoroughness.
- Customer Service Orientation.
- Time Management.

Required Education, Experience, Certifications and Licensure

- High School Diploma or equivalent.
- 1 - 2 years of administrative or bookkeeping experience.
- Valid state issued driver’s license in good standing and acceptable driving record.

Preferred Education, Experience, Certifications and Licensure

- Experience in a funeral home, cemetery, healthcare office, hospitality environment, or a high-volume administrative setting preferred.

Additional Eligibility Qualifications

- Ability to read, write, and speak English fluently. Bilingual is a plus.
- High degree of proficiency in Microsoft Office Suite (Outlook, Excel, Word, Access and Power Point) required.
- Working knowledge of basic accounting principles
- Proficient with multi-line phone systems and general office equipment
- Strong analytical, troubleshooting, and problem-solving skills.
- Robust written and verbal communication skills.
- Ability to manage deadlines, work on multiple assignments and prioritize each assignment as necessary.
- Demonstrated ab

📌 Office Coordinator (Toronto)
🏢 Park Lawn
📍 Toronto