Use French and English communication skills as a Bilingual Fraud Investigation Specialist handling inbound customer fraud calls for BMO Virtual Connect.
This specialist investigates activity indicating financial crime exposure, assesses threats, documents findings, and determines required actions. The work follows standard procedures, criminal risk frameworks, and compliance standards. Candidates must be available Sunday through Saturday, from 7 a.m. to 11 p.m. Eastern Time.
Key Responsibilities: Answer inbound customer calls related to fraudulent activity
Monitor information from detection systems, reports, and manual reviews
Investigate activity and determine appropriate next steps
Document actions and findings in account or case files
Collect evidence supporting reports, loss prevention, and investigations
Requirements: Strong verbal and written French and English skills
Good analytical and problem-solving skills
Positive organization, collaboration, and communication skills
Financial crime risk and regulatory knowledge is an asset
Availability during operating hours from Sunday through Saturday
Apply bilingual communication, investigation, documentation, and analytical skills to support fraud response at BMO Virtual Connect.