Resolve sensitive claims complaints for Intact through rigorous investigation, sound decisions, and qualified French and English communication. The position follows a hybrid work model.
As a Senior Advisor, Customer Experience, you will own complaint analysis from complex claims files. Your work supports insured clients, internal teams, and leadership through technical advice, formal correspondence, and trend reporting. Auto and Property expertise is central.
Key Responsibilities: Take ownership of claims complaint analysis
Determine and issue final positions to insured clients
Exercise judgment within company policies and guidelines
Investigate social media inquiries and requests
Manage formal Access to Information requests
Requirements: Minimum five years’ Claims Adjuster experience
Knowledge of Auto and Property claims management
Valid Claims Adjuster certificate for Personal and Commercial lines
Exceptional investigative and analytical skills
Ability to de-escalate difficult or sensitive situations
Apply claims expertise, conflict management, and bilingual service skills while resolving complex customer experience matters at Intact.