Support CIBC clients as a Credit Counsellor in Vancouver, using analytical thinking and negotiation to discuss repayment options. This is a full time, shift-oriented role.
Working in CIBC’s Client Account Management Department, you will assess client profiles and understand payment difficulties. You will explain contractual obligations, discuss solutions, and help prevent further delinquencies. The position involves client engagement, collections management, and accurate information capture across multiple systems. The role begins onsite at 400 Burrard Street for at least 60 days, with possible Agent@Home work afterward.
Key Responsibilities: Connect with clients about CIBC products and outstanding debts
Assess client profiles and ask relevant repayment questions




Discuss repayment options and potential solutions with clients
Explain contractual terms and obligations clearly
Manage incoming and outbound calls professionally
Requirements: Experience or skills in collections management and customer service
Strong analytical thinking and problem-solving abilities
Negotiation skills for discussing repayment solutions
Ability to capture accurate information across multiple systems
Flexibility for evening and weekend shifts
Use client engagement, credit knowledge, and negotiation skills to support repayment solutions as CIBC’s Vancouver Credit Counsellor.

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📌 Credit Counsellor Client Account Management (British Columbia)
🏢 CIBC
📍 British Columbia