Title: C201 - Program Navigator (Casual)

Number of Positions: 2

Competition Number: C201

Location: Main Campus

Position Status: Casual

Reports to: Peer Coordinator & Senior Manager MHSU
Compensation: $33.49 - $35.31

Job Summary
As a member of the PhoenixCentre Mental Health and Substance Use Team, the Program Navigator, at PhoenixSociety participates in the recovery and capacity building of residents tomaximize their social and economic potential and support their goals for successfulindependent living in the community.

Work Performed:

Client Services

Advocate for residents of thePhoenix Intensive Residential Treatment Program (IRT)

Discharge planning servicesfor those residents who have participated in IRT programming. ie: housingsearch in home community, resource and referrals.

Ensure transportation for IRTclients arriving to and leaving from the Phoenix Center at intake and discharge

Assist in acquiring personaldocumentation

Ensure ongoing assessment ofclient progress regarding levels of support needed

Support individuals throughcrisis including tenancy breakdown

Provide support for clientsto develop life skills and support community engagement

Offer assistance for rentalapplications as well as other required documentation such as applying forpersonal identification, healthcare requests, training, jobs, etc.

Educate and provideconsultation to clients, families and healthcare professionals

Make effective referrals,reflecting in-depth knowledge of community resources and strong collaborativeskills in working with other community partners

Develop, coordinate anddeliver psycho-educational and support groups

Ensure that client files aremaintained and current within established guidelines

Report to and discuss caseconcerns with supervisory positions and the integrated services team

Maintain accurate statisticsthroughout practice and provide monthly reports

Create and maintain atherapeutic environment following therapeutic community principles whichencourage awareness of inter-dependence of community members, and the value ofresponsible concern for self and others

Act as a positive role modelfor staff and clients

Act as a back-up to outreachor support staff as needed

Operations

Identify areas forimprovement and increased efficiency in building and program operations,technology, services offered, reporting and reports to supervisory positions

Follow and implementuniversal precautions and infection control

Ensure that programregulations, policies and procedures are followed

Maintain up-to-date knowledgeof internal safety policies and procedures, as well as other emergencyprocedures

Organize and handle clientinformation in accordance with all privacy legislation

Organize and assemble monthlyadministrative reports





Maintain agency standards ofwork quality

Community Relations

Develop positivecollaborative relationships with appropriate community partners and externalstakeholders

Represent the Agency in thecommunity through effective and professional interaction with all stakeholders(e.g., BC Housing, Fraser Health, BC Corrections Branch, etc.), human serviceand health service agencies, government, media, neighbours and the generalpublic

Maintain a thorough knowledgeof social, economic, recreational and educational resources in the community

Attend public andorganizational events as required

Maintain a thorough knowledgeof social, economic, recreational, and educational resources in the community

Foster teamwork within thePhoenix Society and with service stakeholders. Take action required to fosterteamwork and resolve problems that may arise

Qualifications

Post-secondary diploma (e.g.,2 to 3 years) in community social services.

Minimum one (1) year ofexperience working with marginalized populations, substance use services,mental health, corrections, etc., or equivalent

Ability to administer Narcanand respond effectively to overdose. Knowledge of infection control standardsand ability to follow infection control policies

Satisfactory completion of acriminal records check with vulnerable sector screening is required

Satisfactory completion ofTuberculosis Screening form is required

Satisfactory completion ofEmployee Immunization Record form is required

First aid certification withCPR is required

Valid class 5 driver’slicense with Abstract is required

Skills & Knowledge

Knowledge of Windows,Microsoft Word, Excel, and database management systems

High level of integrity anddependability with a strong sense of urgency and results-orientation

Strong problem solving,analytical, and creative skills with the ability to exercise sound judgementand make decisions based on accurate and timely analyses

Strong interpersonal skillsand ability to communicate effectively in writing and verbally in English

Ability to engage,facilitate, support, empower and increase motivation for change; activelyinvolving the residents/alumni in the change process and encouraging theresident to take responsibility for the outcomes they achieve

Demonstrated therapeuticskills in the areas of case management, individual and group therapy withadults with substance use and/or concurrent disorders





Ability to form effectivecollaborative relationships with clients utilizing solid relationship-buildingand de-escalation skills

Ability to work in atrauma-informed framework

Demonstrated commitment tothe social sector with a passion for the organization’s mission is essential

Competencies
Approach to Work

Demonstrates initiative,flexibility, adaptability and resourcefulness

Actively seeks andincorporates feedback to inform continuous self-improvement

Sets goals, creates andimplements action plans, monitors progress, and evaluates results

Adeptly manages competingtasks and uses time efficiently and effectively

Job Knowledge & Quality of Work

High-degree of relevant andcurrent job knowledge and skill

Consistently producesaccurate, thorough, high-quality work in a timely manner

Builds and promotes a cultureof health and safety in the workplace

Implements and enforces bestpractices in health and safety within the workplace

Judgement & Decision-Making

Models independent thinkingand creativity

Demonstrates effectiveproblem-solving skills

Makes clear, consistent,transparent and timely decisions after contemplating various available coursesof action

Exercises sound judgment inthe best interests of the organization

Communication & Interpersonal Skills

Expresses themselves clearlyand professionally both verbally and in writing

Displays high emotionalintelligence; uses tact and diplomacy in dealing with sensitive, complex andconfidential situations

Has a manner, style andpresence that makes a positive impression

Listens to and considersothers’ views

Personal Leadership

Models the organization’score values of social justice, teamwork, social innovation, and strength-basedpractices

Fosters enthusiasm, energyand commitment

Takes responsibility forpersonal actions, performance and health

Is reliable and accountable;shows up on time ready to work

Teamwork & Collaboration

Effectively works with theircolleagues to ensure organizational success

Champions positive workingrelationships with staff and external stakeholders

Supports an environment ofopenness, and champions teamwork and communication across programs

Leverages the expertise andexperience of others for organizational success

Closing Details
Closing Date
Internal applications will be accepted until October 6, 2026, 04:00 pm

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify the manager of intent to apply.

External applicants will be reviewed after internal applicants have been reviewed and interviewed.

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📌 Program Navigator (Casual) (British Columbia)
🏢 Phoenix Society
📍 British Columbia