Drive merchant success across Uber’s global delivery platform through operational optimization, performance insights, and trusted relationship management. This role follows Uber’s stated office collaboration expectations.As a Customer Success Manager on the GDP Delivery team, you will own merchant operational health end-to-end. You will diagnose performance gaps, design data-backed solutions, drive product adoption, and advise merchant partners. The role emphasizes operational efficiency, customer experience, financial health, and revenue support.Key Responsibilities: Diagnose merchant performance gaps and recommend Uber-backed solutionsTrack defect rate, uptime,



and fulfillment speed metricsMonitor dashboards and prepare quarterly business reviewsDrive adoption of Uber’s product suite and pilot programsIdentify at-risk storefronts and develop retention plansRequirements: At least four years of full time experienceBachelor’s degreeExperience in B2 B operations or client-facing rolesProficiency in SQL and performance data interpretationExcellent communication, negotiation, and organizational skillsUse operational expertise, SQL, and merchant insights to improve delivery performance and support Uber’s global partners.#J-18808-Ljbffr

📌 Global Delivery Customer Success Manager (Toronto)
🏢 Uber
📍 Toronto