Welcome GoodLife Fitness members with solid customer service and front desk expertise as a Motivator supporting positive club experiences.
This Customer Service Representative role is central to greeting members, supporting potential members, and helping maintain a clean, safe environment. You will answer calls, check in members, explain memberships and services, and resolve questions or concerns. The role also includes Fit-Fix Starter sessions and support with fitness equipment questions.
Key Responsibilities: Greet members and potential members warmly upon arrival
Check members in for workouts and direct visitors
Answer calls, take messages, and book appointments
Resolve member questions, concerns, and information updates
Complete cleaning tasks and Fit-Fix Starter sessions
Requirements: CPR-A and AED Certification
Smart Tan certification within three months
Knowledge of the fitness industry
Excellent written and verbal communication skills
Computer proficiency and customer service skills
Use your approachable service style, fitness knowledge, and front desk skills to support GoodLife Fitness members every day.