Support Eupraxia employees onsite in Vancouver through Tier 1 and Tier 2 troubleshooting, Microsoft 365 administration, and transparent technical communication. Monday-to-Friday onsite work is required.
As an Intermediate IT Service Desk Analyst reporting to the Head of Information Technology, you will serve internal employees and contractors. The role supports a Cloud-First environment through ITSM queue management, Windows 11 troubleshooting, Microsoft 365 administration, and user communications. Your work helps maintain smooth IT operations across Eupraxia Pharmaceuticals.
Key Responsibilities: Deliver onsite Tier 1 and Tier 2 technical assistance
Resolve incident tickets and service requests using ITIL practices
Administer Microsoft 365 accounts, permissions, and service health




Deploy and troubleshoot Windows 11 and macOS devices
Support networks, meetings, inventory, provisioning, and knowledge articles
Requirements: Three-plus years of enterprise or mid-market technical support experience
ITSM queue management experience; Freshdesk experience preferred
Post-secondary computing diploma or degree and ITIL Foundation
Microsoft 365, Teams, Zoom, networking, and endpoint security experience
Full-time onsite availability in Vancouver, Monday through Friday
Apply your service desk, Microsoft 365, Windows 11, and communication expertise to support Eupraxia’s Vancouver operations.

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📌 Intermediate IT Service Desk Analyst (British Columbia)
🏢 Eupraxia Pharmaceuticals
📍 British Columbia