Build provider oversight through performance monitoring, audit practices, and relationship management for Air Ambulance and Medical Escort partners. Coordinate priorities supporting Case Management operations and service quality.
Reporting to the Vice-President, Case Management, this Manager leads initiatives affecting emergency travel medical claims management. The mandate combines partner management, operational improvement, project coordination, and financial stewardship. It strengthens visibility into provider performance, costs, invoice accuracy, documentation, and issue resolution.
Key Responsibilities: Develop structured management frameworks for Air Ambulance and Medical Escort providers
Define and report KPIs covering responsiveness, quality, costs, and resolution
Coordinate provider meetings, performance reviews, audits, and escalations
Support invoice review, cost visibility, variance identification,



and discrepancy resolution
Create scorecards, dashboards, reporting tools, and executive summaries
Requirements: Minimum five years’ experience in partner management, operations, healthcare, insurance, or assistance
Experience developing dashboards, scorecards, audit tools, or vendor frameworks
Understanding of repatriation, emergency medical claims, or case management operations
Strong relationship management with providers, leaders, clinicians, finance, and stakeholders
Explicit written and verbal English and French communication skills
Bring provider oversight, performance analysis, and relationship management skills to improve Air Ambulance and Medical Escort partner accountability.

#J-18808-Ljbffr

📌 Provider Oversight and Operations Manager (Ontario)
🏢 Global Excel Management
📍 Ontario