Support TD credit card customers from Markham with robust communication and listening skills after completing paid, in-person training.

This full-time Contact Centre Credit Card Representative role serves customers through account inquiries, issue resolution, and product guidance. You will provide advice, recommend TD products or services, and deliver solutions for individual banking needs. The position requires computer navigation, multitasking, and performance against service, quality, compliance, and productivity goals.

Key Responsibilities:

- Assist inbound callers with account inquiries and banking concerns
- Resolve customer issues at the first point of contact
- Recommend TD products and services matching customer needs
- Meet customer experience, advice, quality,



and productivity objectives
- Participate in ongoing training and coaching support

Requirements:

- High school diploma or equivalent
- Exceptional communication, listening, and customer support skills
- Ability to navigate systems, applications, and multiple screens
- Digital literacy across smartphones, tablets, laptops, and headsets
- Integrity managing sensitive information under compliance guidelines

Use empathy, consultative advice, and banking knowledge to deliver trusted credit card support for TD customers.

📌 TD Credit Card Contact Centre Representative (Markham)
🏢 TD Bank Group
📍 Markham