Few hotels can rival the elegance, European charm, and hospitality of The Sutton Place Hotel Vancouver. Situated in the heart of downtown Vancouver, The Sutton Place Hotel Vancouver has over 560 guest rooms and suites, approximately 15,000 sq. ft. of meeting/event space, and its spectacular setting allows guests to experience exceptional service with first-class amenities, from a personal concierge to a signature restaurant Boulevard Kitchen & Oyster Bar, complete beauty center at Vida Spa and Wine Merchant. Set against a majestic backdrop of mountains and sea, and with the city's famous shopping, business, arts, and entertainment districts just steps away, guests will experience the perfect blend of luxury and cosmopolitan ambience. With its opulent surroundings, The Sutton Place Hotel Vancouver brings a taste of Europe to one of North America's most beautiful cities.
The Sutton Place Hotel Vancouver has been voted 'BC's Leading Hotel' at the World Travel Awards, has been listed as one of Travel + Leisure's Top 500 in the World's Best Hotels, and is a perennial Cond Nast Traveler Gold List favorite.
The key to providing this exceptional service level is our team and we are currently considering candidates for the following Supervisory position:
Housekeeping Supervisor Key Responsibilities The successful candidates will have experience as Housekeeping/Guest Services Supervisor in a similar property environment. Responsibilities include (but not limited to):
Provide direction and guidance to staff for all housekeeping duties and roles




Ensure effective monitoring of staff in training and retraining programs and ensure correct policies and procedures are being followed and staff are trained to hotel standards.
Assist in feedback preparation of Employee Performance Appraisals
Assist in the Employee Performance Management process including preparation and delivery of coaching and training documentation.
Daily Inspections of guest rooms as per pre-set goals.
Ensure housekeeping designated Room Inspection checklists/sheets are being completed
Updating of rooms to Inspected status for guest check-in.
Organize and maintain effective programs for room’s grading/maintenance and preventative maintenance ensuring rooms are to hotel standards
Coordinate with internal departments (engineering & front desk) as required to create/update room maintenance as found through daily inspections.
Follow up on completion of special projects assigned to housekeeping staff
Checking and ensuring cleanliness of all public and back of house areas.
Effective communication within the department and all other internal departments
Maintain accurate staffing levels for rooms needed daily
Ensure proper care and use of equipment and chemical usage (vacuums, carts, laundry, ionizers, carpet washing machines etc.)
Ensure all employees are WHMIS trained within 30 days of hire and documented annual refresh training to completion.
Ensure working knowledge of Opera and Know-Cross systems




Assists with lost and found inquires and ensuring items are mailed out in a timely manner.
Qualifications This is an excellent prospect for a detail oriented, energetic, self-motivated, team-oriented individual, with a minimum of two (2) years in a Housekeeping/Guest Service lead or Supervisory role in a similar property environment.
Assist the Executive Housekeeper and Assistant Housekeeping Manager(s) with: Linen, Mini-bar and Uniform Inventories
Resolving guest requests or concerns to the best of their ability
General organization and cleanliness of all Housekeeping areas including office, Laundry and Storage areas
Other duties or special projects assigned by Executive Housekeeper and Assistant Manager(s)
We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.
BENEFITS Rewards, Recognition, Team Events & Milestone Awards
Team Member and Friends & Family Hotel Discounts
Restaurant Dining Discounts- Moxies, CHOP, Denny’s and more!
Discounts at Grouse Mountain & Revelstoke Mountain Resort
Career Development, Training & Internal Promotion Opportunities
Employee & Family Assistance Program (Mental Health, Legal & Financial Support)
Employee Referral Bonus Program
RRSP Matching Program
Extended Health, Dental, Vision & Life Insurance
Complimentary Hotel Stays
Tuition Credit Program
Supportive, Inclusive Workplace Culture

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📌 Housekeeping Supervisor (British Columbia)
🏢 THE SUTTON PLACE HOTEL
📍 British Columbia