Drive automotive customer retention for BMW and MINI in Richmond Hill through analytics, service programs, and retailer collaboration across Canada.
As a Senior Service Retention Specialist, you will develop strategies that foster loyalty and growth within BMW Group Canada’s service business. The role connects CRM, Marketing, Retailers, Sales, Pre-Owned, IT, and regional teams to create targeted opportunities. You will guide Service Inclusive, Value Service Packages, and customer conversion initiatives.
Key Responsibilities: Develop customer retention programs for BMW and MINI service
Analyze segmentation, teleservice, and service opportunity data
Coordinate targeted offers across departments and Retailers
Lead active customer conversion and retailer support initiatives




Report monthly KPIs to senior management and AG colleagues
Requirements: College automotive degree or university business or management degree
Minimum five years of relevant experience, preferably automotive
Superior analytical and project management skills
Robust automotive technical, selling, and relationship-building knowledge
Microsoft Excel and SAP proficiency with worldwide travel ability
Apply your automotive analytics, stakeholder leadership, and service program expertise to strengthen BMW and MINI customer retention.

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📌 Senior Automotive Service Retention Specialist (Ontario)
🏢 BMW Group
📍 Ontario