Location: Vaughan, Ontario Employment type: Permanent, full-time Salary: $70,000 -$80,000 per year + benefits Hours: 8am-5pm, onsite gym, sports courts, etc.
About the Opportunity Our client, an established, growing distributor, is looking for an experienced Collection Specialist to join its finance team. You will manage a portfolio of customer accounts, keep cash flowing and build strong relationships with customers and internal teams. It is a fast-paced, high‑volume role for a credit and collections professional who is equally comfortable negotiating and helping customers.
What You'll Do Manage an assigned portfolio of customer accounts, following AR policies and processes, to reduce DSO, bad debt and write‑offs and improve cash flow
Follow up on overdue accounts and prioritize your efforts to choose the most effective approach
Negotiate payment arrangements and follow up on missed commitments and invalid claims
Recommend accounts for credit hold, legal or third‑party action to the Director of Credit to limit bad debt exposure
Reconcile customer accounts, including applying unapplied credits and cash
Keep detailed records of collection actions and customer correspondence
Be the point of contact for cash application,



including payment allocation and follow‑up on unresolved debit notes and invoicing disputes
Request adjustments and corrections as needed
Respond to customer account queries promptly and professionally, and work with other departments to resolve issues
Educate customers on payment terms and billing and payment options
Build strong relationships with customers
Partner with the sales team to resolve disputes and aging accounts
What You Bring 3-5years of credit and collections experience in a high-volume environment
Strong dispute resolution and negotiation skills
Excellent written and verbal communication
Strong organization, prioritization and time management, with close attention to detail
Customer-focused and results-driven, with a professional approach
Solid Microsoft Office skills (Excel, Word and Outlook) and proficiency with an ERP system
CCP designation, or enrolment in the CCP program, is an asset
To be eligible for this role, you must be legally eligible to work in Canada.
Please note that we use AI tools as part of our recruitment process to enhance efficiency and improve candidate experience.
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📌 Collections Specialist (Ontario)
🏢 Elby Professional Recruitment
📍 Ontario