Support Desjardins operations through transaction processing, report reconciliation, and member follow-up in a hybrid work arrangement. French knowledge is required.
This Operations Support Agent carries out activities connected with caisse products and services. The position processes data, supports multiple Desjardins components, and maintains operational quality. It also handles selected AccèsD Contact Centre calls and follows established procedures.
Key Responsibilities: Process and reconcile reports and requests across caisse sectors
Input, validate, and save data in operational systems
Coordinate transaction notices with relevant Desjardins components
Perform searches and organize requested information
Maintain files, documents, security, and operational quality
Requirements: High school diploma in a related field
Minimum two years of relevant experience
Knowledge of French is required
Ability to follow established procedures and regulations
Action-oriented and customer-focused approach
Bring reconciliation, data management, and customer service skills to Desjardins operations supporting members and customers.

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📌 Desjardins Operations Support Agent (Quebec City)
🏢 Desjardins
📍 Quebec City