As Alberta’s largest electricity distribution provider, we are positioned for growth. Each day, FortisAlberta employees strive to exceed customer expectations while maintaining a focus on our commitment to safety. Director Infrastructure & Cybersecurity (E26-225) Customer & Information Services WORK LOCATION/OFFICE: 01 Full Time
- Salaried Reporting to the Vice President, Customer and Information Services, the Director, IT Infrastructure and Cybersecurity provides enterprise leadership for the strategy, delivery, security, resilience, and lifecycle management of FortisAlberta’s technology infrastructure and cybersecurity functions. The role is accountable for infrastructure and cloud services, networks and telecommunications, end-user and collaboration technologies, enterprise architecture, security operations, identity and access management, technology resilience, disaster recovery, and related managed services. As a member of the IT leadership team, the Director translates corporate strategy, operational risk, regulatory obligations, and business priorities into clear technology roadmaps and investment decisions. advises executives on material technology and cyber risks; leads major modernization initiatives; Lead, manage, coach, and motivate a team of multidisciplinary Information Technology leaders and professionals; this includes providing direction, expertise and advice to employees, identifying employee training requirements, and formally managing the performance of employees. Work closely with Human Resources to manage all elements of employee relations, including hiring, terminations, training, performance appraisals for the employee file, administering progressive discipline, and resolving labour relations issues and/or grievances. Create an inclusive, high-performance culture grounded in safety,



integrity, accountability, collaboration, service ownership, innovation, and continuous improvement. Accountable for the strategy, architecture, roadmaps, service performance, and lifecycle management of enterprise infrastructure, cloud and hosting platforms, networks, telecommunications, end-user computing, collaboration technologies, storage, backup, and recovery services. Establish target-state architectures, technology standards, design guardrails, and technical debt priorities that support interoperability, scalability, maintainability, security, and responsible cloud adoption. Ensure critical technology services meet defined availability, capacity, performance, recoverability, and support requirements, with clear service ownership and measurable service-level objectives. Direct infrastructure modernization and lifecycle programs, including legacy risk reduction, platform currency, automation, observability, and the adoption of fit-for-purpose emerging technologies. Oversee the planning and delivery of major infrastructure and architecture initiatives, ensuring disciplined scope, schedule, budget, quality, risk, benefit, and change management. Cybersecurity, Risk & Resilience: Provide senior leadership for the cybersecurity program, including cyber risk management, security architecture, identity and access management, vulnerability and exposure management, security operations, incident response,



threat intelligence, and security awareness. Maintain a risk-informed cybersecurity strategy and multiyear roadmap aligned with corporate risk appetite, legal and regulatory obligations, recognized industry frameworks, and the requirements of a regulated electric utility. Ensure technology and cyber risks are identified, assessed, treated, monitored, and communicated through clear metrics, exception processes, and timely escalation of material exposures. Direct preparedness for significant technology and cyber incidents through tested response plans, executive exercises, recovery strategies, and coordination with business, physical security, legal, communications, and external partners. Oversee IT business continuity and disaster recovery capabilities, including recovery objectives, dependency mapping, backup integrity, recovery testing, and remediation of identified gaps. Promote security-by-design and resilience-by-design across projects, architecture decisions, technology procurement, and third-party services. Service Delivery, Governance & Commercial Management: Set expectations for reliable, responsive, and customer-focused service delivery, supported by effective incident, problem, change, request, configuration, and knowledge management practices. Establish portfolio governance, performance measures, risk indicators, service reviews, and management reporting that provide explicit accountability and support evidence-based decisions. Lead annual and multiyear business planning, budgeting, forecasting, resource allocation, and investment prioritization for the function; Govern strategic vendors, managed service providers, software and cloud partners, and contract resources to ensure performance, secur

📌 Director Infrastructure (Calgary)
🏢 FortisAlberta
📍 Calgary