Manulife's Customer Experience Investigation Services department, an industry leader in fraud prevention, is looking for a agile individual to join its team. This department is dedicated to preventing, detecting and investigating incidences of fraud and abuse against its benefit plans. The E-Commerce Control Auditor, Investigation Services is responsible for applying Group Benefits knowledge, attention to detail, problem solving abilities, customer service, investigation and data analysis skills to identify, investigate and prevent fraud and abuse. Additionally, this role will support the Manager with projects and initiatives. Perform risk-based data profiling and analysis to identify trends and outliers in various categories for further review and investigation Lead and support audit programs; Take initiative and lead investigations to successful conclusions including the preparation of criminal and regulatory complaints Create written audits and other correspondence to plan members, providers of service and others Engages, interacts and consults with various internal contacts such as Customer Service, Legal, Client Relations, Medical Consultants, Regional Group Office and external stakeholders such as Health Practitioner Regulatory Bodies, Colleges and Associations, and Plan Sponsors Lead, support and implement key investigative projects Travel is required for this role, including the ability to work outside of core

working hours
Bilingual (French & English) is required
- The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.



University degree or equivalent work experience CFE designation is an asset Knowledge of fraud and abuse risk, and techniques to manage risk Excellent oral communication (both phone and face to face) and written communication skills Intermediate data analysis skills with expertise using Excel and other data mining software Ability to be creative, critical and aggressive in managing audit and investigative activities We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente. 41,400.00 CAD
- $69,000.00 CAD El salario real variará según las condiciones del mercado local, la geografía y factores relacionados con el puesto como conocimientos, habilidades, requerimientos, experiencia y educación/formación. We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement ( . #

📌 Bilingual E-Commerce Control Auditor (Canada)
🏢 Manulife
📍 Canada