Turn user interviews and contextual inquiries into product insights at Closer. Lead research that helps improve software used by lawyers, clerks, and clients.
This experienced UX Researcher will plan and execute research initiatives while reporting to the Head of UX Research. You will observe users, ask thoughtful questions, and uncover behaviours and pain points. Your findings will support product, design, engineering, and marketing decisions.
Key Responsibilities: Conduct interviews and contextual research with product users
Facilitate usability studies and internal research meetings
Identify, articulate, and prioritize usability issues
Communicate analysis, recommendations, and potential design solutions
Critique wireframes and prototypes using user insights
Requirements: Bachelor or Master of Science in a related discipline
Experience using common research and usability methodologies
Proficiency with remote testing, card sorting, and A/B testing
Ability to use data to inform designs and decisions
Solid collaboration skills and user problem-solving focus
Bring curiosity, research expertise, and clear communication to shape Closer’s product experience through meaningful user evidence.