Use analytical problem-solving skills in 2P order operations at Canadian Tire Corporation, supporting customer-impacting issues and vendor coordination. Collaborate across teams to improve post-purchase experiences.
As a 2P Order Operations Consultant, you will support programs shaping the customer experience after purchase. The work includes inbox management, order investigations, vendor follow-ups, and operational issue resolution. You will also monitor exceptions and surface opportunities for reporting, automation, or process improvement.
Key Responsibilities: Manage vendor questions, order issues, and customer escalations
Triage requests, investigate order status, and coordinate resolutions
Communicate with stores, vendors, and internal support teams
Monitor availability, aged orders, ASNs, cancellations,



and exceptions
Identify recurring operational gaps and improvement opportunities
Requirements: Two to four years in eCommerce or related operations
Experience managing high-volume inboxes and time-sensitive escalations
Experience working with vendors, stores, or support teams
Solid investigation, problem-solving, and escalation judgment
Detail-oriented organization with consistent follow-through and documentation
Bring order operations, vendor coordination, and analytical problem-solving expertise to improve customer experiences across the 2P program.

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📌 2P Order Operations Analyst (Ontario)
🏢 Canadian Tire Corporation
📍 Ontario