Lightspeed is seeking a full time, customer-centric, and detail-oriented professional to join the team as a Billing Support Specialist in our Montreal office. Reporting to the Global Billing Manager, you will be responsible for supporting customers with subscription and invoice-related inquiries across our products. You will play an important role in ensuring accurate and timely billing support, following established processes, and collaborating with your manager and team to address issues and improve the customer experience. Resolve billing and subscription inquiries from customers and internal teams Update and maintain accurate customer account information Assist in the coordination of hardware returns Ensure SLAs are met, with a focus on timely and high-quality responses Document and track customer interactions in CRM systems (Salesforce, Zendesk) Collaborate with internal teams (Sales, Finance, Support) to resolve customer issues Experience in an administrative, billing, or support role Strong communication skills in English Experience with Salesforce and Zendesk Additional languages A flexible work environment that empowers you to do your best work (3 days a week in office) A culture that celebrates performance Flexible paid time off and remote work policies Equity options, because this is your company too Contributions to your pension plan. Training opportunities to grow your skills and career Health and wellness credit so you feel your best Time off to volunteer and give back to your community Interest groups, employee led networks,



social committees to sponsored sports teams Computer purchase program to get your personal Macbook Enhanced parental leave to support growing families We invest in you with continuous learning opportunities, global mobility and benefits designed to support you—all within a driven, diverse and inclusive team that’s passionate about empowering our communities Please note that we ask applicants to disclose any criminal convictions, and we conduct criminal record checks as part of our hiring process for this role. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs. Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks. Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

📌 Billing Support Specialist (Canada)
🏢 Lightspeed
📍 Canada