Job Title: Service Analyst Ministry: Technology and Innovation Full or Part-Time: Full-Time Permanent/Temporary/Wage: Permanent

Salary:
$2,935.39
- $3,850.29 bi-weekly ($76,613
- $100,492 / year) The Alberta Public Service works to build a stronger province for current and future generations. The Digital Design and Delivery (DDD) division is the Government of Alberta's (GoA) centre for modern digital delivery, focused on accelerating the design of simpler, faster, and better digital services. It partners with ministries to design better services, build capability and confidence in modern digital practices, and assure service quality and value through standards and controls. The Forward Delivery & Modernization Branch plays a fundamental role in the transformation of the way government designs, develops, and delivers services for and with Albertans. This Branch leads the design and rapid development of products and services that support delivery of ministry programs and mandates within a new delivery discipline that leverages modern platforms and technologies. The Forward Delivery & Modernization Branch is looking for three (3) Service Analysts. Reporting to the Director, Service Design, this position is a key support to the Director, branch leaders, Product Team Lead, and AI Factory through the lifecycle of the design and delivery of a service or product. The Service Analyst is responsible for multiple product project supports that enable integrated product development in line with overarching GoA frameworks and facilitate product utilization. As the product projects proceed, the Analyst analyzes and maps ongoing risks and issues as the service is designed and develops and proposes mitigation strategies and solutions. Supporting end-to-end product delivery,



including requirements gathering, project planning, compliance activities, release planning and implementation. Identifying service integration requirements, dependencies, risks and issues, and developing appropriate mitigation strategies. Coordinating change management, communications and transition activities to support successful adoption of recent digital services. Developing and delivering training plans, materials and presentations for various groups and stakeholders. Collaborating across teams to integrate operational support, analytics, KPIs, dashboards and other service requirements. Monitoring implementation outcomes, maintaining quality assurance processes, and contributing to post-implementation reviews and continuous improvement. Developing tools, resources and leading practices, including emerging AI approaches, while providing project updates and briefings to leadership and stakeholders. Strong analytical, critical thinking and problem-solving skills to evaluate requirements and improve service delivery. Effective communication, consultation, facilitation and presentation skills in a fast-paced digital environment. Project management and business acumen to identify priorities, navigate challenges and deliver effective solutions. Competencies are behaviors that are essential to reach our goals in serving Albertans.



A university degree in a related field (e.g., Computer Science, Information Technology, Social Sciences, Public Administration, Arts), supplemented by two (2) years of progressively responsible, related experience. Supporting digital product, service transformation or project delivery in a complex environment. Project management, requirements gathering, change management and stakeholder engagement. Analyzing business and user needs, identifying risks and supporting the implementation of solutions. A related master’s degree and a minimum of one (1) years of related experience; Assets: Permanent, Full-time position (3x Positions) Hours of Work : 7.25 hours daily / 36.25 weekly – Monday to Friday Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Protection of Privacy Act Collection Notice The personal information collected through this recruitment is for determining your qualifications for employment in the Alberta Public Service and to manage the Alberta Government talent acquisition program. The personal information will be inputted into an automated system to support the assessment of your suitability for this position. This collection is authorized by section 4(a) and (c) of the Protection of Privacy Act and sections 15 and 18(2) of the Public Service Act. For questions about the collection of personal information, please contact Talent Acquisition, Public Service Commission at [email protected] . If you require any further information on this job posting or require an accommodation during the recruitment process, please contactMichelle Elliott at Michelle.

📌 Client Service Analyst (Canada)
🏢 Government of Alberta
📍 Canada