Support D&H; customers through sales service, order processing, and professional communication in a hybrid role based in Toronto, Harrisburg, or Tampa.
This customer-facing Sales Support Specialist works with sales teams to support satisfaction, revenue generation, goal achievement, and long-term business goals. The position combines incoming call management, customer service, product information, CRM updates, and account support. You will process orders and returns while supporting assigned accounts.
Key Responsibilities: Manage customer calls, emails, and instant messages
Provide pricing, inventory, ETA, and product information
Process orders, returns, bids, and quotes
Update customer activities in the CRM tool
Support sales representatives and assigned accounts
Requirements: Basic knowledge of computer hardware
Microsoft Office knowledge, including Word, Excel, and Outlook
Skilled verbal and written communication skills
Ability to use standard office equipment
One to three years of office or call center customer service experience
Apply sales support, customer service, order entry, and communication skills while serving D&H; customers across three locations.