Handle urgent, high-stakes guest and host cases as a Senior Escalation Support Specialist in Toronto, using judgment and communication skills.
Teleperformance seeks a Senior Specialist for its client’s Community Support team. You will manage complex cases, mediate between parties, explain policies clearly, and deliver positive outcomes. This regular, full-time position is 100% in office at 75 Eglinton Ave E.
Key Responsibilities: Own complex, high-value, and urgent escalations end to end
Serve as the contact for guests and hosts
Mediate disputes and negotiate effective resolutions
Make financial decisions when circumstances require discretion
Share insights on tools, processes, and policies
Requirements: Minimum 24 months of call center or higher-level customer service experience
Experience handling complex, high-stakes casework
Advanced conflict resolution, negotiation, and active listening skills
High School Diploma or equivalent and fluent English
Availability for weekends, holidays, and changing shifts
Apply your analytical thinking, empathy, and sound judgment to resolve sensitive community cases for Teleperformance in Toronto.