Operations Coordinator### Operations CoordinatorApply: Canada, Nova Scotia, Sydney: Full time: Posted Today: JR112000**Intelcom | Dragonfly**With more than 100 sorting stations and operations across three continents, **Intelcom | Dragonfly** is Canada’s leader in last-mile logistics. Our vision is clear: **to deliver rapid, accurate, and reliable service powered by cutting-edge technology**.**Your Role: At the Heart of the Chain**Salary Range$21.15 - $23.28.**Core Duties:*** Assist in unloading trailers and verify freight against manifests* Scan, sort, and process packages, including defective items and returns* Conduct van audits and support sorting operations* Support and assist shipping, receiving, dispatching, and inventory management* Support and maintenance warehouse systems and ensure operational efficiency.* Process returns and complete required documentation in accordance with SOPs* Handle customer pickups and (front desk assistance to customer)* Resolve delivery issues by following SOPs and coordinating with relevant teams* Escalate special cases to management when needed* Print labels and prepare required documentation* Process broker returns and return-to-clients shipments* Prepare daily reports and maintain accurate records* Perform data entry tasks as needed.* Train and mentor new employees* Collaborate with Operations teams to uphold quality standards* Complete supervisor-assigned tasks as required* Maintain a clean, organized and hazard-free work environment* Comply with all Health & Safety protocols* Provide support for clients and IDCs* Respond to customer inquiries via phone and email* Process customer service email requests* Other duties as assigned**Why Join Intelcom | Dragonfly?*** Short- and medium-term growth opportunities* Comprehensive group insurance* Group RRSP program* Employee Assistance Program...This position has been opened to address a genuine organizational need within the company.At **Intelcom | Dragonfly**, we move forward together. We believe diversity is a strength, every role matters, every person has a place, and every voice deserves to be heard.The process is simple: If your profile catches our attention, a member of our recruitment team will contact you for an initial conversation. Then, you’ll meet directly with the site manager.See you soon!*Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.*
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📌 Coordonnateur(rice) des opérations (Nova Scotia)
🏢 Intelcom
📍 Nova Scotia