Support TD customers in French and English from the office-focused Montréal contact centre. Use listening skills and banking knowledge to provide personalized assistance.
As a Bilingual Contact Centre Representative in Canadian Banking, you will handle inbound account inquiries and resolve customer concerns. You will recommend TD products or services, deliver trusted advice, and make interactions easier. The position includes 37.5 hours weekly at 7250 Mile End.
Key Responsibilities: Assist inbound customers with account inquiries and concerns
Resolve questions at the first point of contact
Recommend appropriate TD products, services, and solutions
Meet customer experience, advice, quality, compliance, and productivity goals
Participate in ongoing training and coaching support
Requirements: High school diploma or equivalent
French and English bilingual proficiency
Exceptional listening skills and customer-focused curiosity
Ability to navigate multiple systems and screens accurately
Integrity managing sensitive information under compliance guidelines
Bring bilingual communication, empathy, digital literacy, and banking service skills to TD’s Montréal contact centre team.

#J-18808-Ljbffr

📌 Bilingual Banking Contact Centre Representative (Quebec City)
🏢 TD Bank Group
📍 Quebec City