Position Summary Park-It Solution is seeking a Parking Operations Manager to oversee and coordinate the company's day-to-day parking management activities across its portfolio of managed locations. The position is intended to assume primary responsibility for the coordination of daily
- operations, staff scheduling, parking enforcement coverage, administrative processes, operational
- reporting and the resolution of routine operational issues.
- By delegating these responsibilities, company ownership will be able to concentrate on business
- development, securing new parking management contracts and the company's continued
- expansion. The position combines operational management and administration with regular field enforcement duties, infrastructure project support and participation in business development activities.

Key Responsibilities
1. Daily Operations Management & Administration
- Oversee and coordinate daily parking management operations across the company's managed facilities.
- Prepare and maintain staff rotations, organize shift coverage and adjust staffing arrangements to meet operational requirements.
- Establish operational priorities and communicate daily responsibilities to field personnel.
- Manage routine parking disputes, customer enquiries and administrative matters, escalating exceptional cases to company ownership when necessary.
- Review existing operational procedures and implement approved improvements to administrative and enforcement processes.
- Act as a primary point of contact for staff regarding scheduling, site issues and operational requirements.
- Monitor site-specific parking requirements and coordinate operational changes as necessary.
- Identify and resolve routine issues affecting the efficient operation of managed parking facilities. 2. Staff Coordination & Supervision
- Coordinate and review the work of parking enforcement personnel.
- Monitor staff coverage, operational performance and adherence to company procedures.
- Assist with recruitment, including initial interviews and candidate shortlisting.
- Support the induction and training of new enforcement personnel.
- Provide staff with operational instructions, site-specific information and procedural updates.




- Communicate significant staffing and performance matters to company ownership. 3. Operational Analytics & Business Reporting
- Maintain systems for recording parking occupancy, enforcement activity and operational performance.
- Produce monthly reports evaluating site utilization, operational trends and enforcement activity.
- Analyze data to identify opportunities to improve parking management efficiency and service delivery.
- Develop and improve spreadsheets, reporting tools and internal administrative systems.
- Present relevant findings and recommendations to company ownership to support operational and business decisions. 4. Infrastructure & Site Development
- Assist in coordinating new parking facility launches and improvements to existing sites.
- Prepare preliminary parking layouts, signage proposals and technical drawings using CAD software where required.
- Assess site layouts and identify potential improvements to traffic flow, parking arrangements, signage and operational efficiency.
- Support the planning and coordination of parking equipment, access-control systems and related infrastructure.
- Coordinate with management and relevant contractors or suppliers regarding proposed site improvements.
- Help implement site-specific operational procedures for new parking management contracts. 5. Business Development & Expansion Support
- Identify potential new parking management opportunities and prospective clients.
- Conduct preliminary assessments of prospective parking locations.
- Assist in preparing site proposals, operational plans and presentations for prospective clients.
- Participate in initial communications and discussions with property representatives where authorized.
- Support the transition of newly acquired parking contracts into the company's operational portfolio. 6.



Parking Enforcement & Field Operations
- Undertake regular parking enforcement shifts at managed facilities, generally anticipated
- to be approximately two shifts per week.
- Monitor compliance with posted parking conditions and applicable site-specific rules.
- Issue parking notices when appropriate and authorized under company procedures and
- applicable law.
- Identify and report site maintenance, signage, equipment and access issues.
- Respond professionally to motorists and property representatives.
- Provide practical feedback to improve site procedures and enforcement operations. Role Structure This is a combined office-based and field-based position. The majority of the non-enforcement working time will be dedicated to the coordination and administration of ongoing parking operations. Operational analytics, infrastructure planning and business development support will be undertaken periodically according to reporting schedules, project requirements and company growth. The position is expected to involve regular enforcement shifts alongside administrative and operational responsibilities. Company ownership will retain responsibility for overall business strategy, major financial commitments and final decisions relating to business expansion, except where specific responsibilities have been formally delegated. Qualifications & Experience
- Experience in parking management, operational administration, service coordination or a comparable field.
- Demonstrated ability to organize staff schedules, coordinate operational activities andb manage competing priorities.
- Solid administrative, analytical and problem-solving skills.
- Proficiency in spreadsheet software, reporting systems and digital workplace tools.
- Experience preparing operational reports and reviewing performance data.
- Familiarity with parking infrastructure, CAD software or technical site layouts is an asset.
- Strong communication and organisational skills.
- Valid driver's licence and ability to travel between managed locations.
- Relevant post-secondary education or equivalent practical experience is an asset. Pay: $60,000.00-$75,000.00 per year Work

Location:
In person

📌 Parking Operations Manager (Banff)
🏢 Park-it solution
📍 Banff