Commercial Insurance Administrator Type: In-Office | Full-Time
About Our Client: Our client is an established, independent insurance brokerage with deep roots in the British Columbia market and a strong reputation for personalized service, trusted advice, and lasting client relationships. Built on a foundation of integrity, expertise, and community connection, the organization combines the knowledge and resources of an experienced insurance team with the responsive, relationship-driven approach that sets independent brokerages apart. With a commitment to understanding each client’s unique needs, the brokerage provides tailored insurance solutions while fostering a collaborative workplace where employees can build meaningful careers. This is an exciting opportunity to join a close-knit team where your contributions will be valued, your expertise will make a tangible difference, and your work will help deliver an exceptional experience to clients and insurance partners alike.
Key Responsibilities Commercial Policy Administration: Prepare, process, and maintain commercial insurance documentation, including applications, endorsements, renewals, certificates, and policy changes. Ensure client files and policy records are accurate, complete, and up to date. Assist with processing policy transactions and follow up on outstanding documentation to support efficient workflows.
Client & Broker Support: Respond to routine client inquiries and provide administrative support to commercial insurance brokers and account managers. Coordinate requests for certificates of insurance, policy documents, and other client-related materials. Communicate professionally with clients, insurers, and internal team members to help ensure requests are handled promptly and accurately.
Insurer & Internal Coordination: Liaise with insurance companies and underwriters regarding policy documentation, processing requirements, and outstanding items. Track deadlines, follow up on pending transactions,



and help keep renewals and other administrative activities on schedule. Support the commercial team with general administrative tasks and contribute to the continuous improvement of office processes.
File Management & Quality Assurance: Maintain organized electronic records and ensure documentation meets internal standards and applicable requirements. Review information for accuracy and completeness, identifying discrepancies and addressing them before they affect service delivery. Handle confidential client and policy information with professionalism and discretion.
Qualifications Education & Experience: A Level 1 General Insurance Licence is required; a Level 2 licence is considered an asset. Previous experience in the insurance industry. Experience in any insurance environment will be considered, including personal lines, commercial lines, underwriting, or insurance administration. Previous experience in a commercial insurance brokerage or a similar administrative role is an asset. A general understanding of insurance terminology, policy documentation, and insurance processes.
Technical Skills: Proficiency with Microsoft Office, including Outlook, Word, and Excel. Familiarity with brokerage management systems, insurance company portals, and electronic document management tools is an asset. Strong data entry and document management skills, with a consistent focus on accuracy and attention to detail.
Key Competencies: Excellent organizational and time-management skills, with the ability to prioritize tasks and meet deadlines. Strong written and verbal communication skills, with a professional and service-oriented approach. A collaborative mindset and the ability to build positive working relationships with clients, colleagues, and insurance partners. Initiative and resourcefulness, with the confidence to follow up on outstanding items and resolve routine administrative issues. A commitment to accuracy, confidentiality, and delivering a high standard of client service.
Candidates must reside on the North Shore to be considered for this opportunity.

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📌 Commercial Insurance Administrator - North Shore (British Columbia)
🏢 ECL Group of Companies
📍 British Columbia