Customer onboarding and billing accuracy define this remote-first role at managed.com, supporting customers from registration through go-live globally.
The Billing and Domain Service Specialist serves as the primary customer contact throughout onboarding. You will gather billing information, correct registration details, resolve billing issues, and communicate schedules. The role also supports billing-system guidance, process improvement, and compliant handling of sensitive information.
Key Responsibilities: Facilitate onboarding from registration through customer go-live
Gather billing information and required customer documentation
Resolve billing issues and onboarding obstacles
Enter billing data accurately into systems




Guide customers through invoices and billing details
Requirements: At least one year of billing department experience
Experience with billing systems and payment gateways
Excellent customer service and English communication skills
Robust interpersonal, organizational, and time management skills
Availability for listed Monday-to-Friday or Sunday-to-Thursday schedules
Apply billing expertise, customer communication, and onboarding coordination to improve managed.com registration-to-go-live experiences.

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📌 Customer Billing Onboarding Specialist (Alberta)
🏢 Hostpapa
📍 Alberta