Serve BMO customers at 291 Spadina Avenue using personal banking knowledge, needs-based conversations, and confident digital guidance. Support customers across banking channels.
As a Customer Service Representative, you will handle banking transactions, answer inquiries, and identify customer needs. You will provide advice on personal banking and credit card needs while referring customers to BMO colleagues when appropriate. The work supports branch results and customer experience through team-oriented service.
Key Responsibilities: Welcome customers and fulfill banking service and transaction needs
Identify needs and initiate referrals to BMO colleagues
Review profiles and discuss everyday banking and credit card needs




Explain digital and self-serve banking options
Escalate complex or unresolved situations to managers
Requirements: No prior experience necessary
Post-secondary degree or related certification desirable
Knowledge of personal banking products and practices
Confident use of digital tools and applications
Basic verbal, written, and organization skills
Bring listening, problem-solving, and personal banking skills to create thoughtful customer experiences while supporting BMO branch objectives.

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📌 BMO Personal Banking Representative (Ontario)
🏢 Bank N.a.
📍 Ontario