Office Manager / Coordinator, Winnipeg (in office) CA$52,000 to CA$60,000 per year, based on experience. Full-time, permanent. Benefits package. About Verge Immigration Services Verge Immigration Services Inc. is a licensed RCIC consultancy in downtown Winnipeg, rated 4.9 on Google from 468+ reviews and named the #1 rated immigration consultant in Winnipeg in 2025. We help individuals, families and employers with work permits, study permits, permanent residence, sponsorship, and refused and complex cases.

About the role
We're hiring an Office Manager / Coordinator to run the front of our office. You'll own our phones, inbox and consultation calendar, keep clients updated, and keep the office and team running smoothly so our RCIC and case team can focus on files. You'll supervise our administrative assistant. This is not an advisory role: all immigration advice comes from the RCIC. We want to hire within one week.

What you'll do
- Own the main phone line, voicemail and client inbox; triage everything daily and reply within 1 business day
- Return missed calls within set callback windows and route each contact correctly (new leads, existing clients, urgent deadlines)
- Manage the consultation calendar: bookings, confirmations, reminders, no-shows, and payment confirmation before consults
- Follow up after consultations with retainers, fee quotes and payment instructions
- Onboard new clients: retainers, signatures, file setup and hand-off to the case team
- Send scheduled status updates to active clients and handle general "where is my file" questions by email
- Log client payments, chase overdue balances, and keep payment records clean for bookkeeping
- Manage staff schedules, attendance, payroll prep, onboarding of new hires, and the team task list
- Manage office supplies, vendors, equipment,



the phone system and software accounts
- Request Google reviews from happy clients and help gather approval stories for social media
- Keep client files complete and organized, and protect client privacy What you need
- 3+ years running a front office or office operations, ideally in a law, immigration, accounting or medical practice
- Experience supervising at least one person
- Excellent spoken and written English; calm and firm with clients on the phone
- Highly organized: you can handle high call and email volume without dropping anything
- Comfortable with Google Workspace, phone systems and online scheduling tools
- Legally entitled to work in Canada; able to pass a police check
- In office at our downtown Winnipeg office (330 St. Mary Ave). This is an in-person role, not remote or hybrid. Nice to have
- Bookkeeping or payroll experience (QuickBooks)
- Immigration office experience Schedule Full-time, 40 hours per week. Monday to Friday, 9:00 AM to 5:30 PM, with occasional Saturday mornings.

How to apply
Apply through Indeed, or email your resume and a short cover letter to Jatinder.
[email protected] with the subject line "Office Manager Application". In your cover letter, tell us about the busiest front office you have run and how you kept it under control. Answer every screening question; we read them. Verge Immigration Services Inc. is an equal opportunity employer and will provide accommodation during the hiring process on request. Pay: $52,000.00-$60,000.00 per year

Benefits:
- Dental care
- Extended health care
- Life insurance Ability to commute/relocate:
- Winnipeg, MB R3C 3Z5: reliably commute or plan to relocate before starting work (required)

Experience:
- Office management: 3 years (required) Language:
- English (required) Work

Location:
In person

📌 Office Manager (Winnipeg)
🏢 Verge Immigration Services
📍 Winnipeg