Job Summary Automotive Service Writing professionals connect customers with repair services by understanding vehicle concerns, explaining recommended work, and coordinating clear next steps. This customer-facing role combines mechanical knowledge, service communication, and sales awareness to support a smooth repair experience. Responsibilities
- Listen to customer concerns, document vehicle symptoms, and communicate repair needs clearly to service and repair colleagues.
- Explain recommended automotive repair work, answer questions, and help customers understand service options and next steps.
- Identify relevant maintenance or repair opportunities and use appropriate upselling and sales skills to present them transparently.
- Process service transactions accurately, including cash handling, and maintain clear records of customer requests and work discussed. Your impact:



Clear communication helps customers make informed decisions and enables colleagues to coordinate service efficiently. Experience Required: Practical customer service, explicit communication, accurate recordkeeping, and basic transaction skills support effective service discussions and cash handling. Mechanical knowledge helps you understand customer concerns and explain automotive repair recommendations in accessible terms. Preferred: Dealership experience or mechanic experience can strengthen your understanding of service workflows, vehicle issues, and customer needs; sales and upselling skills are valuable when presenting relevant service options. Pay: From $30.00 per hour Work

Location:
In person

📌 Automotive Service Writing (Courtenay)
🏢 BD Auto & Diesel
📍 Courtenay